Senior Manager, Business Development - Attraction

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.

We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?

Role Summary

This position focuses on handling Attraction Products at Klook, such as tickets for entertainment venues. The mission is to bring excitement to our customers by developing products and businesses for both global and local users.

What you’ll do

• Sales Planning and Execution: Create and deliver compelling sales pitches to existing merchants, driving engagement and retention.  Leverage Klook's advantages to build out competitive supply products. Negotiate with merchants to drive growth (promotions, marketing exposure, supply strength, partner programs, etc) and achieve business objectives.

• Merchant Communication and Strategy: Maintain regular communication with existing merchants, conduct business reviews, opportunity identification and updates with merchants on a routine basis. 

• Partner Engagement and Relationship Management: Build trust and relationships with partners to enhance their sales potential across Klook's platforms, effectively conveying Klook's strengths and brand value while proactively understanding merchants' business situations and requirements. "

• Cross-Functional Coordination: Collaborate closely with various internal functions (e.g., marketing, supplier operations, customer service, finance) to maximize sales, ensure alignment, enhance operational efficiency, drive customer satisfaction and repeat business, and ensure accurate payment processing and risk mitigation. 

• Destination/Vertical Ownership: Effectively manage a designated destination and/or vertical by gathering key insights, establishing relationships with key stakeholders, and representing Klook within the destination/vertical.

What you’ll need

• At least 7 years of work experience with 3 years of OTA or e-commerce experience. 

• Comfortable with change, we’re growing and want you to grow with us

• A start-up attitude - highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently

• Strong commercial sense, as well as solid analytical, written and verbal communication skills

• Confident, self-motivated and goal-oriented personality

• Globally-minded and comfortable working with people from different cultural backgrounds and in different time zones

• Fluent written and spoken in English and Japanese

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.