Manager, Business Development - US Market (Japan-based)

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.
 

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.
 

Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.
 

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:
 

• Customer First

• Push Boundaries

• Critical Thinking

• Build for Scale

• Less is More

• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

About this role：

At Klook, the Business Development team plays a crucial role in shaping the travel experiences we offer by sourcing, building, and optimizing our network of partners. This role is responsible for identifying top attractions, tours, and activities, and ensuring our partners’ success across Klook’s global platforms. This role focuses specifically on Inbound travel growth from North America, Europe & Oceania markets, where traveler expectations and market dynamics require strategic curation and relationship-building. In addition, this position will experience the dynamic environment of global organization by communicating closely with internal stakeholders located in each market.

What you’ll do (Main Accountabilities) 

• Market Research & Analysis: Utilize internal and external resources to conduct comprehensive market research, identifying new opportunities and formulate strategy. Deliver insights on market trends and competitor updates to relevant stakeholders.

• Cross-Functional Coordination: Collaborate closely with various internal functions (e.g., Local Business Development, product, marketing, supplier operations, customer service, finance) to generate/execute plans, maximize sales, ensure alignment, enhance operational efficiency, drive customer satisfaction and repeat business. 

• Sales Planning and Execution: Create and deliver compelling sales pitches to prospective merchants, to acquire marketing funds, better commercial terms, unique conditions and benefit for Klook users. Negotiate with merchants to ensure they will be successful. 

• Merchant Communication and Strategy: Maintain regular communication with existing merchants, conduct business reviews, opportunity identification and updates with merchants on a routine basis. 

• Service Level Improvement: Cooperate with merchants to enhance service levels and meet the needs of both Klook and customers. Particularly with optimizing key supply strength metrics.

What you’ll need (Capabilities) 

• Minimum 8 years of work experience, including at least 5 years in sales and/or marketing.

• Fluent in written and spoken English and Japanese.

• Teamwork and Communication: Effective communication skills and a collaborative mindset to work cohesively with internal teams, external partners, and clients. Ability to build rapport quickly with existing/prospective merchants, and communicate in a proactive, concise and persuasive manner that generates interests and opens doors to further opportunities. 

• Cross-Functional Collaboration: Ability to collaborate with diverse teams and stakeholders to align strategies, optimize processes, and drive business objectives forward.

• Relationship Building & Understanding: Ability to build and maintain trust-based relationships with merchants and partners is crucial for enhancing sales potential and fostering long-term partnerships. Develop a deep understanding of merchants ie. strategic priorities, pain points, decision makers, decision making process, org chart, KPIs, competitors actions, etc. 

• Problem-Solving Abilities: Strong and creative problem-solving skills are necessary for addressing merchants' needs and challenges, as well as for overcoming obstacles in the sales process. 

• Customer Focus: Commitment to understanding customer needs, providing excellent service, and building long-term relationships with merchants which will help to drive customer satisfaction and loyalty.

What you’ll get

• Opportunity to work in a high-growth, global tech company revolutionizing the travel industry.

• Exposure to international markets and collaboration with diverse, cross-functional teams.

• Ownership and autonomy to drive business strategy for Western markets.

• A dynamic environment that fosters creativity, innovation, and entrepreneurial thinking.

• Career development opportunities, including leadership growth, cross-border projects, and future team expansion.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.