Associate, Japan Merchant Success

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.
 

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.
 

Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.
 

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:
 

• Customer First

• Push Boundaries

• Critical Thinking

• Build for Scale

• Less is More

• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

Role Summary
 

This role is responsible for managing and growing relationships with Japanese-speaking merchants while driving key initiatives to enhance engagement and operational efficiency. The ideal candidate will oversee account management, support strategic projects, and ensure seamless daily operations, contributing to the overall success of Klook’s merchant ecosystem.

What You’ll Do

• Merchant Account Management: 

  • Manage a portfolio of 100+ merchant accounts, with a primary focus on Japanese-speaking partners.

  • Support merchants throughout the onboarding process, ensuring the quality of their offerings and service.

  • Leverage Klook’s strengths and tools to address daily operational needs, resolve pain points, and enhance merchant experience.

  • Drive business growth by optimizing product quality and maintaining high standards to meet Klook’s global user expectations.

• Project Management: 

  • Lead or support strategic projects, collaborating closely with internal teams (e.g., marketing, supplier operations, customer service, finance) to achieve project goals.

• Daily operations: 

  • Handle administrative tasks and maintain accurate product content on Klook to ensure smooth business operations.

What You’ll Need

• At least 1 year of experience in the OTA industry, e-commerce, or a related field. Experience in account management is a plus.

• Strong attention to detail with excellent organizational and operational skills.

• Proactive, self-motivated, and comfortable working in a fast-paced environment.

• Globally minded and adept at working across diverse cultural backgrounds and time zones.

• Fluent in Japanese and English; Mandarin proficiency is a plus.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.