Associate Director, Product Management

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.
 

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.
 

Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.
 

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:
 

• Customer First

• Push Boundaries

• Critical Thinking

• Build for Scale

• Less is More

• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

What you'll do:

• Lead a team of product managers working on our core Consumer Platform products that make Klook the preferred app to discover and purchase experiences and related products for their travel

• Drive customer growth and engagement by turning every customer interactions with the Klook App moments of Joy

• Work closely and influence cross-vertical product teams to ensure that the end to end customer experience is optimal

• Monitor product metrics, identify opportunities, and optimize functionality

• Conduct quarterly and annual strategy and planning process for App user domain

• Conduct monthly and quarterly business reviews to share performances and roadmap

What you'll need:

• Bachelor's degree in Business, Computer Science, Engineering, or related field; MBA is a plus

• 8+ years of experience in product management, with a track record of delivering successful products

• Strong leadership skills with experience managing and mentoring product teams.

• Exceptional strategic thinking, analytical skills, and problem-solving abilities

• Proven ability to collaborate effectively across departments and manage stakeholder relationships

• Excellent communication and presentation skills to convey complex concepts to both technical and non-technical audiences

• Business level or above fluency in English and Mandarin Chinese is preferred

• Familiarity with agile methodologies and product management tools

• Passion for travel and  a deep empathy for our customers around the world

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.