Associate Director, Business Development - Mobility

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.
 

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.
 

Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.
 

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:
 

• Customer First

• Push Boundaries

• Critical Thinking

• Build for Scale

• Less is More

• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

What you’ll do 

• Develop and maintain a high-quality portfolio of transportation products for Klook’s rapidly growing, global customer base. 

• Acquisition: Identify the best products based on current customer demand and sales potential and bring them onto the Klook platform. Supervise onboarding of products, with the support of local team members, editorial and quality control teams. 

• Account management: Cultivate relationships with partners/suppliers to help maximize their sales potential on Klook’s various distribution platforms. Communicate Klook’s business strengths and brand value to partners/suppliers. 

• Optimization: Continuously ensure the quality of products, in terms of pricing, inventory, and content in order to maintain a market leading position at all times. 

• Analysis: Run deep dive on data (both internal metrics and external macro data) and reflect to the mid/long term strategy of the team.  

• Market updates: Identify market trends and provide market and competitor updates through on- going research and analysis.

• Influence: Represent Klook to build our profile with key destination influencers in the country (e.g. DMOs, tourism bureaus, trade organizations, etc.).

• Communication: Understand the organization chart of Klook as well as the role/KPI of each stakeholder, represent the team and communicate with various stakeholders to ensure support for the team.

• Leadership: Build and lead a strong business development team to deliver tangible results in each of the above areas. As an agile and fast growing company, this person should prepare for expansion, redundancy, coaching, evaluation, striving for upward mobility of the entire team.  

What you’ll need 

• Experience in ensuring success in delivering on product portfolio and sales targets, as well as other strategic KPIs as agreed with the senior team. 

• Capacity to handle uncertainty and ambiguity, and a fast-paced work environment.

• Ability to prioritize work based on strategic importance and level of impact on business. 

• Able to think outside the box to uncover issues for key partners/suppliers and proactively turn them into projects

• More than 10 years work experience with at least 3 years people management and/or OTA supply experience. High familiarity with travel products, experience with attractions, activities, tours, hotel and transportation preferred. 

• Strong commercial sense, as well as analytical, written and verbal communications skills. 

• Globally-minded and comfortable working with people from different cultural backgrounds.

• A start-up attitude – highly collaborative with an entrepreneurial, ‘roll-up-your sleeves’ attitude

• Proven record to illustrate the career with these keywords; #Strategic vision, #Results-oriented, #Leadership, #Cross-Function Collaboration, #Conflict resolution, #Problem Comprehension and Solution

• Fluent in written and spoken English and Japanese.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.