Associate,Customer Service

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.

We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?

岗位职责：

1.负素客路平台中国大陆用户售前售后咨询，协助用户解决使用app/小程序过程中的问题；

2.售前咨询承接，介绍产品，平台活动，相关产品信息等，完成售前订单转化；

3.售后咨询承接，根据用户的需求对订单进行修改、取消；

4.投诉处理，处理用户投诉耐心解答用户的疑问，提升客路用户体验；

5.协助其他部门如BD团队、市场团队等的客服在线咨询工作；

岗位要求：

1.擅长运用语言， 文字与用户进行沟通，及时了解用户的需求并及时高效解决用户遇到的问题；

2.善于学习成长，能够快速熟悉平台公司内部沟通流程，平台热销产品信息；

3.具备一定的英语水平为加分项，简单日常交流及英文邮件读写；

4.此岗位为早晚班轮班制，月休8天节假日上班按照法定三倍工资发放；早班时间：8:00-17:00，晚班时间：14:00-23:00;

5.工作年限不限制，优秀者可接受应届毕业生

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.