Associate, Business Analyst

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.
 

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.
 

Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.
 

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:
 

• Customer First

• Push Boundaries

• Critical Thinking

• Build for Scale

• Less is More

• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

We Are

Looking for a meticulous and data-driven analyst to join a dynamic growth team supporting our western markets (US, UK, ANZ). In this role, you will be a key supporting figure for our marketing and business development teams, conducting analysis to support business decisions, setting up performance monitoring dashboards, and providing critical insights to enable our teams to make better data-driven decisions. If you thrive on working with data and have a keen eye for detail, this role is perfect for you.

What You Will Do:

• Coordinate with the western market marketing and supply operations teams to develop business analytics frameworks, dashboards, and reports

• Ensure accuracy of data (e.g. from tags) and work with central analytics teams to manage a single version of truth

• Proactively define data needs, collect, organize, and analyze data from a variety of sources

• Analyze marketing channel and campaign data regularly to identify opportunities to improve marketing efficiency

• Conduct in-depth analytical studies combining external research data and internal data to facilitate strategy planning for marketing and supply teams

• Write queries and perform ad hoc data analysis 

What You Will Need:

• Bachelor’s degree in Statistics, Mathematics, Computer Science, Economics, Marketing, or Business Communications are preferred

• 1-2 years of experience in data analytics and business intelligence

• Familiar with data visualization tools Experience in programming or analytic tools such as SQL, Python, Jupyter Notebooks,etc. 

• Familiar with navigating data warehouses like BigQuery, Snowflake, etc.

• Familiar with data visualization tools such as Tableau or Google Data Studio/Looker Studio, PowerBI, etc.

• Excellent English written and oral communication skills

• A start-up attitude: self-motivated, solution and results oriented, highly collaborative with a roll-up-your-sleeves attitude

• Not afraid to ask questions and challenge the status quo

• Meticulous attention to detail and a knack for solving operational challenges

• Globally-minded and experienced working with stakeholders from different cultural backgrounds

• Experience with marketing tags/pixels, clickstream/event/activity management, and web analytics tools are a plus

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.