Check out who we are and what we stand for. Do we vibe with each other? :)

Plant

Associate, After Sales & OP

  • Shenzhen
  • Full Time

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.
 

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.
 

Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.
 

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:
 

  • Customer First

  • Push Boundaries

  • Critical Thinking

  • Build for Scale

  • Less is More

  • Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

岗位职责:
1、订单全流程精准处理:熟练操作目的地旅游产品的预订、取消、退款等全流程业务,确保每一个订单都能得到及时、准确的处理,保证客户交易顺利;
2、订单状态全程监控:密切关注订单状态,积极跟进订单进度,及时处理订单过程中出现的问题,确保客户获得满意的旅游体验;
3、供应商关系维护与协调:与供应商建立并保持紧密、良好的合作关系,及时、有效地沟通订单相关问题及特殊需求,协调解决供应商与客户之间可能出现的各种问题,维护客户满意度,保障业务链条的顺畅运转;
4、工具熟练运用与优化:精通多种预定平台和沟通工具的使用,不断探索提高工作效率的方法,根据实际工作经验提出切实可行的改进建议,提升团队整体工作效能; 5、渠道订单协助与应急处理:日常积极协助各渠道处理平台订单相关问题,在面对临时突发性售后事件时,能够迅速响应,冷静处理,保障客户权益和公司形象。
经验要求:
1、普通话标准流利,具备优秀的沟通协调能力,能够与客户、供应商等各方进行清晰、有效的沟通,准确传达信息,解决问题;
2、耐心细心,能够在复杂的订单处理和客户问题解决中保持专注和严谨;逻辑思维强,善于分析问题和解决问题,能够在多任务处理中保持清晰的思路;
3、具备良好的团队协作精神,能够与团队成员密切配合,共同完成工作任务;
4、对旅游行业充满热情,热爱旅游事业,愿意为客户提供优质、贴心的服务,积极主动地提升客户满意度,为公司树立良好的品牌形象;
5、此岗位实行早晚班轮班制,月休 8 天,早班时间为 8:00 - 16:00,晚班时间为 16:00 - 24:00,且节假日上班将按照法定三倍工资发放。

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

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