Senior Associate, Platform Operations
- Taipei
- Full Time
About Klook
We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.
Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.
Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.
We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:
Customer First
Push Boundaries
Critical Thinking
Build for Scale
Less is More
Win as One
We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!
What you'll do
-
Operation Excellence:
- Streamline Operation Process to make it more seamless and efficient
- Scalable operation that meets pre-defined SLA. Seek the right opportunity and timing to automate operations
-
Operation Scalability
- Operate aspects of our product/platform that can not yet be automated due to low ROI or unclear automation principles (e.g. Destination system, incentives, front-end administration and interventions)
- Track core business metrics related to the product
- Create playbooks, trainings, and supporting documentation for product features
- Program Management: Lead initiatives and work with cross functional teams globally to drive platform performance at scale.
- Product & Technology: Monitor features usage and performance. Work with local/BD/Ops to improve usage/performance
- Data Analysis: build metrics and implement mechanisms to monitor and analyze product and operational performance
What you’ll need?
- At least 3 years of experience in OTA, ecommerce, or 2C product management; candidates with project experience related to user or traffic growth are preferred;
- Track record of successfully driving cross departmental projects is preferred
- Fluent spoken and written English and Chinese.
- Eager to work in a small team and fast-paced environment
- Effective communicator with excellent interpersonal skills and an ability to build strong relationships across all levels and effectively adapt to varied situations
- Exhibits sound business judgment, a proven track record of taking ownership, and delivering results
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.
Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.
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