Manager/Senior Manager, Marketing & Campaigns

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.

We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?

We are

Looking for an experienced self-starter to join our growing UK marketing team. This role will partner with our UK marketing lead and various channel stakeholders to further accelerate the strong progress we’ve made across the western markets. Our ideal candidate is someone who can be both strategic and operational in nature – developing multi-month plans for key channels as well as executing on day-to-day operations to drive growth.

What you’ll do

• Own Klook’s integrated campaigns across the UK market; develop multi-channel marketing campaigns, manage promotion/discount development, coordinate with design and marketing ops teams in campaign asset creation, and deploy marketing tactics to drive net new business

• Provide input to digital, creative, and social teams to ensure content supports and is aligned with the overall messaging and marketing strategies for the UK market, through email campaigns, events, site/landing pages, digital advertising and social media.

• Build best in class, high-impact partnerships to grow Klook’s presence and accelerate customer acquisition locally.

• Analyze, report and optimize marketing channel effectiveness to understand and improve key customer engagement and acquisition metrics.

• Communicate with all stakeholders on key business metrics, progress, and issues to ensure alignment and high visibility, allowing timely involvement from the stakeholders when required.

• Collaborate with cross-regional business groups and functional areas to deliver high impact projects for local and global campaigns.

• Inspire teams and develop a strong culture of rapid experimentation, measurement, and optimisation.

• Ensure compliance of all communications and materials such as media content, guidelines, templates, press releases, etc.

• Implement A/B tests and brand lift studies to drive performance improvements.

Key focuses of this role include

• Ensuring marketing data is properly collected and connected with systems through end-to-end testing.

• Leading Campaign Operations in the UK.

• Maintaining workflow processes by coordinating with other corporate operations teams.

• Nurturing our marketing tech stack by continually auditing its scalability, predictability, and efficiency.

What you’ll need to succeed

• 6+ years’ experience in e-commerce, online, and/or consumer marketing

• Demonstrated ability to build, execute, and scale cross-functional marketing programs

• Self-starter mindset, able to work independently but also incorporate and manage feedback from stakeholders

• A start-up attitude – highly collaborative with an entrepreneurial, fast-moving, roll-up-your sleeves attitude that’s not afraid to work independently when required.

• Must be comfortable with data analysis and capable of analyzing data to discover key consumer insights.

• Knowledge of the UK traveler consumer (both local and international travel), their nuances, and key behaviors

• Excellent oral and written communication skills

• Strong analytical and quantitative skills - able to use data to develop and measure marketing programs.

• Consistently strives for strong performance; Professional and has a thirst for excellence.

• Globally-minded and experienced working with stakeholders from different cultural backgrounds.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.